Heat Pump Installer

It’s always a pleasure to receive positive feedback. In fact, we rely on our customers to review us online to help maintain our reputation and to boost morale amongst our hardworking team.

Please feel free to leave a review by clicking on the options below
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Which Trusted Trader

For all our reviews we use reputable organisations such as Checkatrade, Google Reviews and Which Trusted Traders. Thank you so much for taking the time to leave a review, it means a lot to us all. Equally, if you aren’t completely satisfied with our service or have any concerns, then please do contact senior management directly so that we can resolve anything, or understand where we can make improvements – click here.

Highest standards for all our customers

It is very important to us that we provide the highest standards. Therefore, we are members of Check a Trade and Which Trusted Traders, as well as members of multiple governing bodies and organisations. See our standards and accreditations here.


Felt very confident with the work, was carried out in a very organised and efficient way from start to finish.

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Great Company

Polite, prompt and efficient service. The engineer also gave good advice about our boiler and Honeywell Portable Room thermostat.

Which Trusted Traders – See more

Excellent Service

Have used Heppelwaite for years. Brilliant boiler & radiator installation and continued service engineers

Check a Trade – See more


Thank you 

We hope that we have provided you with a great service and we thank you for using our services. A positive review means a lot to us as it helps keep the team buzzing and feeling appreciated, plus it also helps let others know that we come recommended by our customers.

We REWARD our customer care team and engineers based on positive comments and NOT sales targets so please feel free to mention who helped provide you with a good service. 

In recent times Heppelthwaite the Red Van Plumbers were awarded with the prestigious title of being an official face of Which Trusted Trader and 2015 competition winners. We also passed the 600 customer review mark on Check a Trade. This is testament to our relentless commitment to customer service, training, safety and accountability.

Complaints / Raise a Concern

Please let us know if you were not 100% satisfied with our service. We always want to know so that we can respond accordingly to improve our service and resolve any problems. You can contact our Customer Service Manager or the Managing Director via the Complaints & Feedback page.

Customer Testimonials January 13, 2016