If we did not meet your expectations or you have any suggestions on how we could improve our service then please let us know. A complaint or feedback is always taken very seriously. As a family run business we always endeavour to provide a satisfactory solution and look to improve our service where possible.

Please contact our Customer Service Manager Helen Aubrey on 01628 533 550 or e-mail  


Alternatively, you can provide feedback directly to the Managing Director, Gary Evans. Simply, complete the form below. This form goes directly to the MD.


If you used our service this will help us find the details on our system
What can we do to provide a solution or in your opinion how can we make improvements to our company

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.