New Homes After Sales

New Homes After Sales

R.G. Evans provide services for the installation of plumbing and heating systems for new build developers, builders and special projects, on a contractual basis, with a commitment to safety, training, responsibility, on-site supervision, planning and above all care for their customers. They provide a warrantee with their work (NHBC maintenance liability period) and see the Red Van Plumbers as the best possible way to provide this service to their customers. For more information on R.G.Evans please visit www.r.g.evans.co.uk

Overview – How the system works

1. When R.G. Evans complete a dwelling it is thoroughly checked and commissioned by an engineer. A certificate is provided with a check sheet, which acts as a handover to the developer but also records all the details of the dwelling, the system and the commission findings. This is stored on our data base for future reference.

2. We provide a call centre operator designated for this service who will be contacted by the developer’s After Sales team if there is an issue with an installation.

3. Our operator takes ownership of that call and manages the issue to a conclusion.

4. Based on information provided our operator will assess the issue, prioritise it and decide on appropriate action. This may be either:-

  • SPEAK DIRECT WITH OCCUPIER – With our client’s permission we calls the occupier to offer advice, explanation or seek further information
  • MANUFACTURER CALL OUT – We organise a call-out from a manufacturer for a product under warrantee issue.
  • OUR INSTALLATION ISSUE – We organise a call-out for one of our engineers.

Appointments can be organised direct with the occupier or through our client as required.

5. The operator has access to our pool of engineers and can arrange an emergency callout if necessary.

6. If necessary, the operator obtains spare parts and organises repeat engineer visits.

7. The operator reports to the clients After Sales team regular updates and confirmation when the issue is completely dealt with.

new build after sales

new build contracts

Button Quote

Contact

Heppelthwaite the Red Van Plumbers
Unit 5, Jacksons Industrial Estate
Wessex Road, Bourne End
Bucks, SL8 5DT

01628 533 550
info@redvanplumbers.co.uk

Social Media

  Gas Safe Engineers Red van Plumbers

Terms and Conditions

Accreditations