Cookie Policy
This Cookie Policy explains how Heppelthwaite The Red Van Plumbers, a trading name of J.F. Heppelthwaite Ltd (Company Registration No. 01350097, England), uses cookies and similar technologies on
www.redvanplumbers.co.uk.
This policy should be read alongside our
Privacy Policy,
Terms and Conditions and
Complaints Policy.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience and provide information to the website owner about how the site is being used.
Cookies may be:
- Session cookies, which expire when you close your browser
- Persistent cookies, which remain on your device for a set period of time
- First party cookies, set by our website
- Third party cookies, set by external providers
Legal Basis for Using Cookies
We use cookies in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.
Strictly necessary cookies are used on the basis of legitimate interest as they are essential for the operation of our website.
Analytics and marketing cookies are only used with your consent. You can accept or reject these cookies through our website cookie banner and can withdraw consent at any time.
Types of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the website to function correctly. They enable core features such as security, network management and accessibility. The website cannot function properly without these cookies.
These cookies do not require your consent.
2. Analytics Cookies
We may use analytics cookies, such as Google Analytics, to collect information about how visitors use our website. This helps us understand website traffic, measure performance and improve user experience.
Information collected may include:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referral source
This data is aggregated and does not directly identify individual users. Analytics cookies are only used where you have provided consent.
3. Marketing and Advertising Cookies
We may use marketing cookies from third parties such as Google or Meta to:
- Measure the effectiveness of advertising campaigns
- Show relevant advertisements on other websites
- Track conversions following enquiries or bookings
These cookies are only placed on your device where you have given consent via our cookie banner.
Third Party Cookies
Some cookies are placed by third party service providers who perform services on our behalf. These may include analytics providers, advertising platforms and embedded content providers.
We do not control third party cookies. You should review the relevant third party privacy policies for further information.
Managing Your Cookie Preferences
When you first visit our website, you are presented with a cookie banner allowing you to accept or reject non essential cookies.
You may withdraw or change your consent at any time by adjusting your cookie preferences through the website cookie settings tool.
You can also control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
How Long Cookies Are Stored
The duration for which cookies are stored varies depending on their purpose. Session cookies expire when you close your browser. Persistent cookies remain on your device until they expire or are manually deleted.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page.
Contact Us
If you have any questions about our use of cookies, please contact us:
Heppelthwaite The Red Van Plumbers
J.F. Heppelthwaite Ltd
Unit 5 Jacksons Industrial Estate
Wessex Road
Bourne End
Buckinghamshire
SL8 5DT
Email: customercare@heppelthwaite.co.uk
Telephone: 01628 533 550
Website: Contact Us
This Cookie Policy was last updated in February 2026.