What do our customers say? 

We are members of Check a Trade and Which Trusted Traders. Please check out either of these review sites to see hundreds of reviews for Heppelthwaite the Red Van Plumbers.


Felt very confident with the work, was carried out in a very organised and efficient way from start to finish.

Check a Trade – See more

Great Company

Polite, prompt and efficient service. The engineer also gave good advice about our boiler and Honeywell Portable Room thermostat.

Which Trusted Traders – See more

Excellent Service

Have used Heppelwaite for years. Brilliant boiler & radiator installation and continued service engineers

Check a Trade – See more


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It’s always a pleasure to receive positive feedback and we thank you for taking the time to do so.
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Which Trusted Trader

Alternatively if you have any suggestions or input on how we can improve our services or if you’re unhappy with anything then please let us know. You can contact senior management directly by using the form below or by contacting us on 01628 533 550.

Thank you 

gas engineerWe hope that we have provided you with a great service and we thank you for using our services. A positive review means a lot to us as it helps keep the team buzzing and feeling appreciated, plus it also helps let others know that we come recommended by our customers.

We REWARD our customer care team and engineers based on positive comments and NOT sales targets so please feel free to mention who helped provide you with a good service. 

In recent times Heppelthwaite the Red Van Plumbers were awarded with the prestigious title of being an official face of Which Trusted Trader and 2015 competition winners. We also became approved as a Worcester Bosch platinum accredited installer and have passed the 270 customer review mark on Check a Trade. This is testament to our relentless commitment to customer service, training, safety and accountability.

Complaints / Feedback

If we did not meet your expectations or you have any suggestions on how we could improve our service then please let us know by completing the form below. Alternatively you can also contact our Customer Service Manager Helen Aubrey on 01628 533 550 or e-mail helen.aubrey@heppelthwaite.co.uk.  

A complaint or feedback is always taken very seriously, as a family run business we always endeavour to provide a satisfactory solution and look to improve our service where possible.

If you used our service this will help us find the details on our system