Book an appointment

Please feel free to book an appointment for a plumber or gas engineer visit. Simply fill out the form below and submit. A member of the customer care team will then be in touch within 24hrs to confirm your appointment or to discuss further. If you haven’t had a response within 24hrs then please e-mail or call

Discounts:  If you book an appointment online we’ll automatically apply a 10% discount. The 10% discount is off any standard services and excludes any special pricing such as a boiler, kitchen or bathroom quote. If you have a special promo code then please type the code in the “Message” box below. See T&C’s below.  


REQUESTING AN APPOINTMENT: By filling out the form you are making a request only. You will receive a confirmation e-mail once the appointment has been processed on our system. We do our best to accommodate all requests, however due to the nature of our work we may not be able to meet your requirements. If we are unable to attended on the date requested then we will contact you to arrange an alternative date.

CANCELLATION: You can cancel or reschedule the appointment without charge. However failing to be present for a confirmed appointment may result in a call out charge (1 hours labour).

PRICING: All of our pricing is transparent and can be found here The 10% applies to all standard charges / services (this excludes, special pricing, boiler quotes and other such quotes). The 10% offer can not be used in conjunction with any other offers. From time to time we do run additional promotions which may include a higher % off, these offers will be high-lighted above and the offer will be automatically applied.

PAYMENT: Payment will be requested after the work is complete. The engineer will not take payment. A member of our accounts team will send you an invoice. There are several ways in which you can pay – check here.

OUR QUALITY GUARANTEE: As members of Gas Safe, MCS, Checkatrade, a face of Which Trusted Traders 2015 and Worcester Bosch platinum accredited installers to name a few, we are committed to providing a high quality service at competitive rates. We provide a guarantee on all of our work, and any products will have manufactures warranty. Our guarantees – click here

DATA PROTECTION: Heppelthwaite the Red Van Plumbers follow the Data Protect Act. The Data Protection Act controls how your personal information is used by organisations, businesses or the government. We will not sell or provide your details to any 3rd party. Your details will be stored on our systems as a customer and will not be abused.

Contact us

01628 533 550