Book an appointment

Simply fill out the form below and submit. Once a form is submitted a member of the customer care team will then be in touch within 24hrs (excluding weekend or public holidays) to confirm your appointment.
Alternatively please call 01628 533 550.
If you have any specific details that may assist us please feel free to use the section above. For example, if you're having a boiler service you can mention the type of boiler (Gas, Oil, LPG, Commerical or even the make and model).

 Discounts:  If you book an appointment online we’ll automatically apply a 10% discount. The 10% discount is off any standard services and excludes any special pricing such as a boiler, kitchen or bathroom quote. If you have a special promo code then please type the code in the “Message” box  and that offer will supersede the standard 10%. Please note that the standard 10% offer can not be used in conjunction with any other offer. 


REQUESTING AN APPOINTMENT: By filling out the form you are making a request only. You will receive a confirmation e-mail once the appointment has been processed on our system. We do our best to accommodate all requests, however due to the nature of our work we may not be able to meet your requirements. If we are unable to attended on the date requested then we will contact you to arrange an alternative date.

CANCELLATION: You can cancel or reschedule the appointment without charge. However failing to be present for a confirmed appointment may result in a call out charge (1 hours labour).

PRICING: All of our pricing is transparent and can be found here The 10% applies to all standard charges / services (this excludes, special pricing, boiler quotes and other such quotes). The 10% offer can not be used in conjunction with any other offers. From time to time we do run additional promotions which may include a higher % off, these offers will be high-lighted above and the offer will be automatically applied.

PAYMENT: There are several ways you can pay for our services, and payment will only be requested once the work is complete. The engineer will not take payment. A member of our accounts team will be in touch to arrange payment.

OUR QUALITY GUARANTEE: As members of Gas Safe, MCS, Checkatrade, a face of Which Trusted Traders 2015 and Worcester Bosch platinum accredited installers to name a few, we are committed to providing a high quality service at competitive rates. We provide a guarantee on all of our work, and any products will have manufactures warranty. View further information on our guarantees.

GDPR: Heppelthwaite the Red Van Plumbers are GDPR compliant. The Data Protection Act controls how your personal information is used by organisations, businesses or the government. Your details will be securely stored on our systems as a customer and will not be abused. You can see our Privacy Policy here –

Contact us

01628 533 550