Face of Which? Trusted Traders Award – 2015
In 2015, Heppelthwaite – The Red Van Plumbers were proudly selected as one of the three national winners of the Face of Which? Trusted Traders competition.
This recognition highlighted our long-standing commitment to customer service, transparent pricing and high standards of workmanship in plumbing and heating.
Based in Bourne End near High Wycombe, and serving Buckinghamshire, Berkshire and surrounding areas, our family business entered the 2015 competition following more than five decades of building a strong local reputation.
What the 2015 Award Recognised
The Face of Which? Trusted Traders competition focused on identifying tradespeople who demonstrated:
- Outstanding customer service
- Clear and transparent pricing
- Strong communication
- Consistently positive customer feedback
- A customer-first approach
At the time, Which? highlighted the importance of trades who “go the extra mile to delight their customers.” Being selected as one of only three winners nationwide was a significant milestone in our company history.
A Team Achievement
The Face of Which? Trusted Traders award in 2015 was a recognition of the entire Heppelthwaite – The Red Van Plumbers team.
From our customer service coordinators to our qualified plumbing and Gas Safe registered heating engineers, every member of staff contributed to the service standards that led to this national recognition. Clear communication, transparent pricing and consistent workmanship were central to the award criteria and remain central to how we operate today.
Built on Service Since 1948
Established in 1948, Heppelthwaite – The Red Van Plumbers has always focused on:
- Professional plumbing and heating services
- Reliable response times
- Clear communication
- Aftercare and ongoing support
- Continuous improvement
Winning the Face of Which? Trusted Traders award in 2015 formed part of our journey in building a trusted local brand across Buckinghamshire and beyond.
Historic Recognition
While this award relates specifically to the 2015 competition, it remains an important part of our company history and reflects the values we continue to uphold today.
Local press coverage at the time, including the Maidenhead Advertiser, also recognised this achievement for a long-established local plumbing and heating company.
