ESSENTIAL & EMERGENCY SERVICES
We’re working really hard to help vulnerable customers by providing essential and emergency plumbing and heating services. We’re here if you need us and we are PREPARED!
We know that our customers are still going to need us during this difficult period. We are therefore taking all measures to protect our staff and customers, and ensuring we are available when you need us!
The welfare of our team and customers is top priority. All our staff are following the strict advice of the health authorities to minimise any risks. Furthermore, to ensure we take additional measures to protect them and our customers, all our engineers are carrying relevant cleaning supplies and gloves. Our plumbers and gas engineers will always clean their work space once they have completed a task.
Please rest assured we will continue to monitor the situation closely and ensure we follow the guidelines and updates published by Public Health England and the World Health Organisation.
If you have any specific concerns or requests regarding visits to your home, our customer service team are here to listen and help.
Frequently asked questions
What services are Heppelthwaite currently providing?
ESSENTIAL AND EMERGENCY SERVICES
Our team is here to help and will prioritise services accordingly. If you have any gas safety concerns, or have any plumbing or heating issues then please contact us to discuss.
We can be contacted via:
01628 533 550
How are we prepared?
When an engineer visits a property, they take additional precautions and are following the strict advice of the health authorities to minimise any risks. This includes hand-washing before and after the appointment, and work spaces will always be cleaned once they have completed a task. All our engineers are carrying essential cleaning supplies and gloves. They’ll also protect you and your family by keeping a safe distance at all times.
If you have any concerns, then please let us know so that we can address this and take any further precautions.
How can you help us keep safe?
To protect our staff we ask that you also take precautions. If you have any symptoms then please let us know. We also ask that you stand at least 2 meters away from the engineer and abide by the advice of the health authorities.
What happens if you have an appointment booked already?
We’ll only reschedule appointments if it’s unavoidable and we will contact you to let you know in advance. So if you don’t hear from us, you can assume your appointment will go ahead as planned. We’ll prioritise emergency cases and our most vulnerable customers.
Welfare of our team and customers is top priority
We follow advice of the health authorities
Carry relevant cleaning supplies
Clean work space
Wear protective gear
Avoid close contact