Local Plumbers & Gas Engineers. Gas Safe Registered. Boiler installer
Local Plumbers and Gas Engineers

Customer Service Coordinator

Customer Service Coordinator

Heppelthwaite the Red Van Plumbers are now recruiting. Our friendly, family run plumbing and heating company urgently require a customer service coordinator to join our successful and expanding team. Working within our busy Customer Centre, the position will be part of a small team managing client enquiries, arranging works and supporting a fleet of engineers.

Please send your CV to info@redvanplumbers.co.uk or call 01628 533 550

OVERVIEW

Role: Customer Service Coordinator

Office based: Unit 5, Jackson Industrial Estate, Wessex Road, Bourne End, SL8 5DT

Benefits include: Excellent career opportunities, Ongoing training, Flexible hours, Good rates of pay, Holiday allowance.

Salary: Based on experience.

Working hours: Monday to Friday (flexible hours)

 

 

Please send your CV to info@redvanplumbers.co.uk
or call 01628 533 550

Customer Service Coordinator Description

 

  • You’ll be our initial point of contact for client enquires, presenting a professional front, a warm welcome and a helpful ‘can do’ attitude.
  • Seek relevant job information from Clients, Occupants and Operatives to assist in prompt and professional completion of works.
  • Operate the ‘Customer Service Control System’. Log and manage all incoming job requests from instruction, through installation to job closure.
  • Prioritise work, manage workload and monitor performance. Report progress internally and to the client.
  • Ensure materials are available before making appointments where ever possible.
  • Arrange appointments and organise diaries for Engineers, Plumbers and other tradesmen in or working for the company.
  • Allocate jobs to operatives and provide office based support throughout the day.
  • To have a basic understanding of modern technologies and to be capable of using an internal operating system (training provided).
  • Ensure all completed works are registered where appropriate
  • Maintain a clean and tidy work station and personal attire.
  • Develop good working relationships with clients and seek business opportunities when possible.
  • Liaise closely with the Operations Directors and Customer Service Manager
  • Make commercially sound judgements and manage time well to ensure good service and minimise expense
  • Deliver customer satisfaction and seek performance feedback from clients.
  • Bring passion to their work by example and be part of a high performing team.
  • Liaise, work closely with and support the whole business team.
  • Attend review meetings on safety standards, internal processes and customer service matters. To provide constructive feedback on how improvements can be implemented.
  • Be part of the back up team for all other administration duties.
  • Ensure Brand compliance and promote the company and brand at all times.

 

About us

Heppelthwaite the Red Van Plumbers are a local family run plumbing and heating company. Winners of “the Face of Which? Trusted Traders 2015 Competition”, a Worcester Bosch approved installer and has over 270 Checkatrade reviews.

Our services include boiler servicing, boiler repair, boiler replacement, gas safety certificates, heating controls / smart controls, central heating systems, underfloor heating, radiator leaks, bathroom designs and installations, shower replacement and more.

Red Van Plumbers

Values

Our reputation is everything so we pride ourselves on providing a high standard of customer service. We expect our staff to be well mannered, helpful and efficient.

Make an enquiry today!

01628 533 550 or e-mail info@redvanplumbers.co.uk

 

 

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