Customer Service Coordinator

Customer Service Coordinator

Heppelthwaite the Red Van Plumbers are now recruiting. Our friendly, family run plumbing and heating company urgently require a customer service coordinator to join our successful and expanding team. Working within our busy Customer Centre, the position will be part of a small team managing client enquiries, arranging works and supporting a fleet of engineers.

Full time (flexible hours considered).

Please send your CV to, call 01628 533 550 or apply online.


Role: Customer Service Coordinator

Office based: Unit 5, Jackson Industrial Estate, Wessex Road, Bourne End, SL8 5DT

Benefits include: Excellent career opportunities, Ongoing training, Flexible hours, Good rates of pay, Holiday allowance.

Salary: Based on experience.

Working hours: Monday to Friday (flexible hours available).

Please send your CV to
or call 01628 533 550

Customer Service Coordinator Description


  • You’ll be our initial point of contact for client enquires, presenting a professional front, a warm welcome and a helpful ‘can do’ attitude.
  • Seek relevant job information from Clients, Occupants and Operatives to assist in prompt and professional completion of works.
  • Operate the ‘Customer Service Control System’. Log and manage all incoming job requests from instruction, through installation to job closure.
  • Prioritise work, manage workload and monitor performance. Report progress internally and to the client.
  • Ensure materials are available before making appointments where ever possible.
  • Arrange appointments and organise diaries for Engineers, Plumbers and other tradesmen in or working for the company.
  • Allocate jobs to operatives and provide office based support throughout the day.
  • To have a basic understanding of modern technologies and to be capable of using an internal operating system (training provided).
  • Ensure all completed works are registered where appropriate
  • Maintain a clean and tidy work station and personal attire.
  • Develop good working relationships with clients and seek business opportunities when possible.
  • Liaise closely with the Operations Directors and Customer Service Manager
  • Make commercially sound judgements and manage time well to ensure good service and minimise expense
  • Deliver customer satisfaction and seek performance feedback from clients.
  • Bring passion to their work by example and be part of a high performing team.
  • Liaise, work closely with and support the whole business team.
  • Attend review meetings on safety standards, internal processes and customer service matters. To provide constructive feedback on how improvements can be implemented.
  • Be part of the back up team for all other administration duties.
  • Ensure Brand compliance and promote the company and brand at all times.

Previous customer service experience within the construction/traders industy (plumbing/heating/electricial) preferable but not essential.

About us

Heppelthwaite the Red Van Plumbers are a local family run plumbing and heating company. Winners of “the Face of Which? Trusted Traders 2015 Competition”, a Worcester Bosch approved installer and has over 270 Checkatrade reviews.

Our services include boiler servicing, boiler repair, boiler replacement, gas safety certificates, heating controls / smart controls, central heating systems, underfloor heating, radiator leaks, bathroom designs and installations, shower replacement and more.


Our reputation is everything so we pride ourselves on providing a high standard of customer service. We expect our staff to be well mannered, helpful and efficient.

Make an enquiry today!

01628 533 550 or e-mail



Required if applying for a role as a qualified engineer, such as gas safe, oil or other.

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Heppelthwaite the Red Van Plumbers Unit 5, Jacksons Industrial Estate Wessex Road, Bourne End Bucks, SL8 5DT
01628 533 550

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