Customer Service Coordinator

Heppelthwaite the Red Van Plumbers are now recruiting. Our friendly, family run plumbing and heating company urgently require a customer service coordinator to join our successful and expanding team. Working within our busy Customer Centre, the position will be part of a small team managing client enquiries, arranging works and supporting a fleet of engineers.

Please send your CV to info@redvanplumbers.co.uk or call 01628 533 550

Customer Service Coordinator Description

• You’ll be our initial point of contact for client enquires, presenting a professional front, a warm welcome and a helpful ‘can do’ attitude.
• Seek relevant job information from Clients, Occupants and Operatives to assist in prompt and professional completion of works.
• Operate the ‘Customer Service Control System’. Log and manage all incoming job requests from instruction, through installation to job closure.
• Prioritise work, manage workload and monitor performance. Report progress internally and to the client.
• Ensure materials are available before making appointments where ever possible.
• Arrange appointments and organise diaries for Engineers, Plumbers and other tradesmen in or working for the company.
• Allocate jobs to operatives and provide office based support throughout the day.
• To have a basic understanding of modern technologies and to be capable of using an internal operating system (training provided).
• Ensure all completed works are registered where appropriate
• Maintain a clean and tidy work station and personal attire.
• Develop good working relationships with clients and seek business opportunities when possible.
• Liaise closely with the Operations Directors and Customer Service Manager
• Make commercially sound judgements and manage time well to ensure good service and minimise expense
• Deliver customer satisfaction and seek performance feedback from clients.
• Bring passion to their work by example and be part of a high performing team.
• Liaise, work closely with and support the whole business team.
• Attend review meetings on safety standards, internal processes and customer service matters. To provide constructive feedback on how improvements can be implemented.
• Be part of the back up team for all other administration duties.
• Ensure Brand compliance and promote the company and brand at all times.

About us

Heppelthwaite the Red Van Plumbers are a local family run plumbing and heating company. Winners of “the Face of Which? Trusted Traders 2015 Competition”, a Worcester Bosch approved installer and has over 270 Checkatrade reviews.

Our services include boiler servicing, boiler repair, boiler replacement, gas safety certificates, heating controls / smart controls, central heating systems, underfloor heating, radiator leaks, bathroom designs and installations, shower replacement and more.

Values

Our reputation is everything so we pride ourselves on providing a high standard of customer service. We expect our staff to be well mannered, helpful and efficient.